Listening to stakeholders
At Positive Company®, we value transparency and integrity in all our actions. Certified companies commit to adhering to sustainable and responsible practices. However, questions or concerns may arise regarding the actual practices of a company.
If you are aware of a company certified by Positive Company® that appears to be failing to meet its commitments regarding CSR, we encourage you to contact us. You can fill out the form below or send us an email detailing the situation and providing documentary evidence or testimonials to support your complaint.
The Positive Company® labeling program only covers activities related to companies' CSR actions. The following claims will not be considered:
- legal controversy: any legal controversy awaiting judgment by an official body
- controversy regarding a product and/or service
- controversy regarding customer service
- controversy denouncing the management of a specific person
- controversy regarding a non-certified subsidiary of a certified Positive Company® group
- controversy denouncing a practice/action that does not fall within the scope of labeling (see reference framework)
Positive Company® will open an investigation only on the following controversies:
- claim regarding the authenticity of the statements made by the company concerned in the context of the documentary audit
- complaint regarding the administration of anonymous surveys sent to stakeholders
- controversy over the disregard for the values expressed in our manifesto
All the information you provide to us will be treated confidentially. Our team will carefully review all the information provided and will conduct a thorough investigation into the matter. The company involved in the controversy will be directly consulted by Positive Company® to ensure the fairness of the process. Following this investigation, all information gathered on a controversy will be presented to our ethics committee.
The final decision regarding the resolution of a dispute will be made by the ethics committee within 3 months following the submission of the complaint.
We want to ensure that all companies certified by Positive Company® adhere to high standards of corporate social responsibility.
Your contribution is essential to ensure the integrity of our labeling process and to help maintain trust in our label. We thank you for your collaboration and your commitment to a more sustainable world.